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Troubleshooting
Symptom
Troubleshooting Wi-Fi
Wi-Fi icon not shown.
Wi-Fi setup failed.
Home network is not
displayed during connection
setup.
Cooking hob is shown
disconnected on the mobile
app
Other Wi-Fi problem.
Firmware update process
failed.
Symptom
Wok burner
There is a smell of gas near
the appliance.
50
Possible cause
Wi-Fi turned off.
Home network issues.
The home network is not on
2.4 GHz, the network is
hidden, or the signal strength
is too weak.
Wi-Fi is disabled or home
network issues.
Different causes.
Internet connection lost or
power supply terminated.
Possible cause
The appliance connection is
leaking.
Solution
The hob must be switched off, then
touch the on/off key and hold it for
5 seconds.
Check that your home network signal
is strong and internet connection is
working.
Please check the network settings.
Ensure a 2.4 GHz and visible network.
If the signal is too weak, try to move the
network router closer to the appliance.
Ensure that Wi-Fi is enabled, and the
internet connection of your home
network is working. Repeat the
connection setup if necessary.
First disable the Wi-Fi and enable it
again. Check that the internet
connection in your home network is
working. Repeat the connection setup
if necessary.
Further troubleshooting available on
www.connectlife.io or contact the
service department.
Ensure the power supply is not
terminated and a stable internet
connection before retrying again.
If failed again, contact the service
department.
Solution
Turn off the main gas supply valve.
Contact your installer.
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