GB
ENGLISH
11.2.2. - Updating the e.sybox by e.sylink
An e.sybox can also be updated by e.sylink. For the procedure, refer to
the e.sylink manual.
12 - TROUBLESHOOTING
Before starting to look for faults it is necessary to disconnect the
power supply to the pump (take the plug out of the socket).
Solving typical problems
Fault
LED
Red: off
The pump
White: off
No electric power.
does not
Blue: off
start.
The pump
Red: on
does not
White: on
Shaft blocked.
start.
Blue: off
Utility at a level higher
The pump
Red: off
than the system
does not
White: on
restarting pressure
start.
Blue: off
level (par. 3.2).
109
Probable Causes
Remedies
Check whether there is voltage
in the socket and insert the plug
again.
See paragraph 10.4 (motor shaft
maintenance).
Increase the system restarting
pressure level by increasing SP or
decreasing RP.
1. Leak in the
system.
The pump
Red: off
2. Impeller or hydrau-
does not
White: on
lic part clogged.
stop.
Blue: off
3. Air getting into the
suction pipe.
4. Faulty flow sensor
1. Suction depth too
high.
Red: off
2. Suction pipe
Insufficient
White: on
clogged or diam-
delivery
eter insufficient.
Blue: off
3. Impeller or hydrau-
lic part clogged.
The pump
1. Leak in the
Red: off
starts with-
system.
White: on
out utility
2. Faulty non-return
Blue: off
request.
valve.
The water
pressure
Expansion vessel
Red: off
empty (insufficient
when turn-
White: on
ing on the
air pressure) or has
Blue: off
utility is not
broken diaphragm.
immediate.
1. Check the system, find and
eliminate the leak.
2. Dismantle the system and
remove the obstructions (as-
sistance service).
3. Check the suction pipe, find
and eliminate the cause of air
getting in.
4. Contact the assistance centre.
1. As the suction depth increases
the hydraulic performance of
the product decreases (De-
scription of the Electropump).
Check whether the suction
depth can be reduced. Use
a suction pipe with a larger
diameter (but never smaller
than 1").
2. Check the suction pipe, find the
cause of choking (obstruction,
dry bend, counterslope, ...) and
remove it.
3. Dismantle the system and
remove the obstructions (as-
sistance service).
1. Check the system, find and
eliminate the leak.
2. Service the non-return valve as
described in par. 10.3.
Check the air pressure through
the valve in the technical compart-
ment. If water comes out when
checking, the vessel is broken:
assistance service. Otherwise
restore the air pressure according
to the equation par. 1.2.