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12. Trouble shooting
Problem
Bed functions are slow
Handset does not work
Handset does not work
Handset does not work
Bed stops operating mid
movement
One button on the handset
does not work
Several buttons on the
handset do not work
AUDIBLE ERROR INDICATIONS:
POSITION LOST on an actuator is indicated by an intermittent beep 200msec ON / 200msec OFF.
• Try the HANDSET INITIALISATION/RESET procedure and then in turn run all functions. If problem
persists, locate and check faulty actuator or cable for visual damage and replace if required.
FATAL ERROR is indicated by an intermittent beep 50msec ON / 500msec OFF.
• Try the HANDSET INITIALISATION/RESET procedure, and then in turn run all functions. If problem
persists, locate and check faulty actuator or cable for visual damage and replace if required.
BATTERY LOW is indicated by a 1 second beep when a function is activated.
• Charge or replace the battery.
OVERHEATING is indicated by a constant beep when a function is activated.
• Allow the system to cool down before operating again.
• Please quote the bed's individual Serial Number, to aid in ordering Spare Parts.
• Please describe/photograph-scan part(s) required, when calling/emailing.
• It is highly recommended that only Human Care authorised accessories/parts are used on Human
Care beds.
• The Warranty may be invalidated and injury or damage may occur, if other parts are used.
36
Cause
Backup battery is low due to bed not being
connected to power source and off at mains
power outlet
Backup battery has flattened due to bed not
being connected to power source and off at
mains power outlet
Handset cable or mains power cable has been
run over by the bed being moved incorrectly
Handset is damaged from being dropped
Over-temperature safety cut-off switch activated
due to overload on duty cycle
The corresponding actuator or its cable may be
damaged or become disconnected
The control box or any of its cables may be
damaged or have become disconnected
Remedy
Confirm mains power cable is plugged in, and
outlet switch is turned on, to recharge the
battery
Confirm mains power cable is plugged in, and
outlet switch is turned on, to recharge the
battery
Visually check that mains power and handset
cables have no cracks and are intact
Order replacement handset
Stop usage of bed functions, until it cools
down
Check that the corresponding actuator and
its cables for are correctly connected and are
intact
Check that all cables are correctly connected
and are intact
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