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Error code /
Error
Issue
Description
Error detected after
charging (motor fault,
311
or CP not disconnect-
ed).
Emergency stop re-
312
ceived from the MPU.
Current detected
during charging, with
313
100% duty cycle on
the Control Pilot line.
Current over limit on
315
phase L1
Current over limit on
316
phase L2
Current over limit on
317
phase L3
Voltage below a
318
threshold on phase L1
Voltage below a
319
threshold on phase L2
Voltage below a
320
threshold on phase L3
LED stuck in Welcome
mode (blinks red-
green-blue)
eProWallbox Move
won't start
Cable stuck in the
eProWallbox Move
socket
Suspended Charging
with solid green LED,
the charging session
is suspended by the
DPM or the EV. The
session may resume.
Troubleshooting
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the cable connectors are fully inserted
inside the charging station socket and vehicle inlet. Check that the problem is neither cable-
nor vehicle-related and attempt another charging session (if possible with another vehicle or
another cable).
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Check that the problem is neither cable- nor vehicle-related, attempting charge with another
cable and/or charging station.
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a
new charging session.
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a
new charging session.
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a
new charging session.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Turn off the eProWallbox Move from the circuit breaker in the electrical panel, then remove
the cable.
Verify that the max power in the Home power section of the eSolutions Charging app is con-
sistent with the contractual Power value in kW as indicated in your electricity contract. If the
value is correct, wait for the charging session to resume or turn off some electrical loads.
28
U ser M an ual
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