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Error code /
Error
Issue
Description
MIDcounter communi-
110
cation error
Inconsistency between
the appliance con-
300
tactor command and
feedback
Short circuit detected
on the Control Pilot
301
line.
State E or F set on the
302
Control Pilot line.
Control Pilot discon-
303
nected.
Proximity Pilot discon-
304
nected.
Broken Proximity Pilot
305
detected.
Diode fault detected
on Control Pilot line
306
(no -12V).
Control Pilot discon-
307
nected.
Inconsistency between
the motor command
and feedback, or the
308
motor is in an error
condition.
Motor check error
during EVSE initializa-
309
tion phase.
Error detected before
charging (PP not de-
310
tected, or motor fault,
or CP not detected).
Troubleshooting
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds. If it is necessary to charge the
vehicle, disable the MIDcounter and contact customer service.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
If socket is damaged avoid using charging station and contact customer service. Check that
the problem is neither cable- nor vehicle-related and attempt another charging session (if
possible with another vehicle or another cable).
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the problem is neither cable- nor vehi-
cle-related and attempt another charging session (if possible with another vehicle or another
cable).
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the cable connectors are fully inserted
inside the charging station socket and vehicle inlet. Check that the problem is neither cable-
nor vehicle-related and attempt another charging session (if possible with another vehicle or
another cable).
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the cable connectors are fully inserted
inside the charging station socket and vehicle inlet. Check that the problem is neither cable-
nor vehicle-related and attempt another charging session (if possible with another vehicle or
another cable).
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the cable connectors are fully inserted
inside the charging station socket and vehicle inlet. Check that the problem is neither cable-
nor vehicle-related and attempt another charging session (if possible with another vehicle or
another cable).
Attempt a new charging session, unplugging and reinserting the cable from both the
charging station and vehicle inlet.
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the cable connectors are fully inserted
inside the charging station socket and vehicle inlet. Check that the problem is neither cable-
nor vehicle-related and attempt another charging session (if possible with another vehicle or
another cable).
Attempt a new charging session, unplugging and reinserting the cable from both charging
station and vehicle inlet. Check that the cable connectors are fully inserted inside the
charging station socket and vehicle inlet.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Unplug and plug the cable connector in again, making sure it is fully inserted inside the
charging station socket and vehicle inlet. Check that the cable connectors are fully inserted
inside the charging station socket and vehicle inlet. Check that the problem is neither cable-
nor vehicle-related and attempt another charging session (if possible with another vehicle or
another cable).
27
U ser M an ual
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