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8
TROUBLESHOOTING
If an error occurs, the LED bar of
possible to check the error description in the dedicated section of the
Charging
In the main menu, go to the Diagnostics section. Here it is possible to find the list
of errors in the
If an error occurs with a charging session in progress, this will be interrupted and
the socket will be unlocked to allow you to disconnect the plug.
The following table provides a list of errors that can occur and the relative
troubleshooting. If the error persists, please contact Customer Service to receive
further information, providing the
product label or on the Apps.
Error code /
Error
Issue
Description
Lack of power supply
100
Overheating
101
Communication error
between MCU and
102
MPU.
Hardware fault,
ground protection de-
103
vice error. (GPD error)
Hardware fault, resid-
ual current monitor AC
104
error. (RCM AC trip)
Hardware fault, residu-
al current monitor DC
105
error. (RCM DC trip)
Internal meter error
106
PowerMeter (DPM)
107
communication error
Configuration Error,
Rotary switch position
(supply type) is not
108
consistent with the
DPM/ MID type
Master/Slave RS485
109
communication error
app.
eProWallbox Move
Troubleshooting
Check if the eProWallbox Move circuit breaker is ON.
Disconnect the Type 2 cable, wait for the temperature to fall, then the error will clear itself. In
order to restart the charging session, plug in the cable again. Make sure that the installation
site is compatible with the temperature range (-25°C/+50°C, without direct exposure to sun-
light).
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
If the error persists, contact your installer and follow the installation troubleshooting.
Check that the problem is neither cable- nor vehicle-related and attempt another charging
session (if possible with another vehicle or another cable).
Check that the problem is neither cable- nor vehicle-related and attempt another charging
session (if possible with another vehicle or another cable).
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
If the accessories (DPM/MID) are not installed, make sure the functionality is disabled. Then
restart the appliance.
Restart eProWallbox Move from the circuit breaker in the electrical panel, leaving the
eProWallbox Move switched off for at least 60 seconds.
eProWallbox Move
and the detail of the event.
eProWallbox Move
26
U ser M an ual
will start to blink red. It is
eSolutions
serial number on the
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