Inhoudsopgave
Advertenties
Samenvat
ting
1.1
1.1.1
1.1.2
1.2
1.3
1.3.1
1.3.2
2.1
2.2
2.3
3.1
3.1.1
3.1.2
3.2
3.3
3EH21056BLAC - Uitgave 1 - Juni 2018 - Call Center - Toepassing Supervisor
..................................................................................................................................................... 5
.............................................................................................................................................5
........................................................................................................................................... 12
..............................................................................................................................16
..............................................................................................................................17
Call Center - Toepassing
.............................................................................. 6
........................................................................................................... 7
....................................................................................14
.............................................................................. 14
.........................................................................15
Supervisie van oproepen en groepen
.............................................................................................16
............................................................................. 18
Supervisor
Hoofdstuk 1
Algemeen overzicht
.....................................................5
.................................... 7
Hoofdstuk 2
Supervisie van agents
Hoofdstuk 3
.................. 18
3/22
Advertenties
Inhoudsopgave
