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DCI reserves the right to make changes in design and improvements upon DCI Products from time to time, and
User understands that DCI shall have no obligation to upgrade any previously manufactured DCI Product to include
any such changes.
THE FOREGOING LIMITED WARRANTY IS DCI'S SOLE WARRANTY AND IS MADE IN PLACE OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED
WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE,
ALL OF WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. If DCI has substantially complied with the
warranty claim procedures described below, such procedures shall constitute User's sole and exclusive remedy for
breach of the Limited Warranty.
LIMITATION OF REMEDIES AND LIABILITY
In no event shall DCI or anyone else involved in the creation, production, or delivery of the DCI Product be
liable for any damages arising out the use or inability to use the DCI Product, including but not limited to
indirect, special, incidental, or consequential damages, or for any cover, loss of information, profit, revenue
or use, based upon any claim by User for breach of warranty, breach of contract, negligence, strict liability,
or any other legal theory, even if DCI has been advised of the possibility of such damages. In no event shall
DCI's liability exceed the amount User has paid for the DCI Product. To the extent that any applicable law
does not allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing
limitations regarding such damages shall not apply.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. This Limited Warranty shall be governed by the laws of the State of Washington.
WARRANTY CLAIM PROCEDURES
1. If you are having problems with your DCI Product, you must first contact the Authorized DCI Dealer where it was
purchased. If you are unable to resolve the problem through your Authorized DCI Dealer, contact DCI's Customer
Service Department in Kent, Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m.
Pacific Time and ask to speak with a customer service representative. (The above "800" number is available for use
only in the USA and Canada.) Prior to returning any DCI Product to DCI for service, you must obtain a Return
Merchandise Authorization (RMA) number. Failure to obtain a RMA may result in delays or return to you of the DCI
Product without repair.
2. After contacting a DCI customer service representative by telephone, the representative will attempt to assist
you in troubleshooting while you are using the DCI Product during actual field operations. Please have all related
equipment available together with a list of all DCI Product serial numbers. It is important that field troubleshooting
be conducted because many problems do not result from a defective DCI Product, but instead are due to either
operational errors or adverse conditions occurring in the User's drilling environment.
3. If a DCI Product problem is confirmed as a result of field troubleshooting discussions with a DCI customer
service representative, the representative will issue a RMA number authorizing the return of the DCI Product and
will provide shipping directions. You will be responsible for all shipping costs, including any insurance. If, after
receiving the DCI Product and performing diagnostic testing, DCI determines the problem is covered by the Limited
Warranty, required repairs and/or adjustments will be made, and a properly functioning DCI Product will be promptly
shipped to you. If the problem is not covered by the Limited Warranty, you will be informed of the reason and be
provided an estimate of repair costs. If you authorize DCI to service or repair the DCI Product, the work will be
promptly performed and the DCI Product will be shipped to you. You will be billed for any costs for testing, repairs
and adjustments not covered by the Limited Warranty and for shipping costs. In most cases, repairs are
accomplished within 1 to 2 weeks.
4. DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available,
DCI will attempt to ship loaner equipment to you by overnight delivery for your use while your equipment is being
serviced by DCI. DCI will make reasonable efforts to minimize your downtime on warranty claims, limited by
circumstances not within DCI's control. If DCI provides you loaner equipment, your equipment must be received by
DCI no later than the second business day after your receipt of loaner equipment. You must return the loaner
equipment by overnight delivery for receipt by DCI no later than the second business day after your receipt of the
repaired DCI Product. Any failure to meet these deadlines will result in a rental charge for use of the loaner
equipment for each extra day the return of the loaner equipment to DCI is delayed.
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