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Section VII - Error Messages
The error messages will have a number associated with them, such as Error 1, etc. The following is an explanation of the errors:
Error 1: Internal Error
This error is an indication of a problem within the Genius™ Checker/Calibrator. If this error persists after cycling power off and back on,
return the unit for factory servicing.
Error 2: Unable to communicate with Genius™ 3 Thermometer.
This error is an indication of either a lack of communication or a miscommunication between the Genius™ 3 Thermometer and the
Genius™ Checker/Calibrator. Check both ends of the thermometer probe cable, especially the end that connects inside the battery
compartment. The pins in the thermometer probe cable can lose spring action if they are bent or damaged.
After inspecting the probe cable, re-attempt the calibration check. If the problem persists, try a different Genius™ 3 Thermometer,
if available. If this does not resolve the problem, return the unit for factory servicing, along with the thermometer cable and the
Genius™ 3 Thermometer that indicated this error.
Error 3: Timeout
This error is an indication that the operator took too long to perform an operation. This error might be seen when connecting to the
Genius™ 3 Thermometer, or while installing a probe cover on the thermometer. The timeout is set for one minute.
Try repeating the operation that gave this error.
Error 4: Target Out of Range
This error is an indication that one of the blackbody targets is not within the range of temperature allowed. Check that the unit is
being operated within the allowed ambient temperature operating range. Refer to Section VIII. If operating within the specified
ambient conditions and repeating the operation does not eliminate the error, the blackbody target(s) may be damaged. Return the
unit for factory servicing.
Error 5: USB Flash Drive Write Error
This error is an indication of a problem when writing the report file to a USB flash drive. Check that the write protect switch on the
USB drive is in the "off " position. Make sure that there is sufficient free space on the drive, and that security or encryption features
are not in use. Try repeating the write operation. If the error persists, switch the Genius™ Checker/Calibrator off and back on again
(
that if the Checker/Calibrator is switched off and an, the report data will be lost).
Note
Error 6: Ambient Temperature Out of Range
This error is an indication that the ambient temperature is not within the specified range for performing an accurate recalibration.
Check that the unit, the Genius™ 3 Thermometers and probe covers have all acclimated to the allowed ambient temperature
operating range. Refer to Section VIII.
Error 7: Wrong Target
This error is an indication that the Genius™ 3 Thermometer has been inserted into wrong target or was inserted into the target
prematurely. Please try repeating the reading, taking care to follow the instructions on the screen and not perform steps prior to the
instructions being displayed.
Error 8: Genius™ Thermometer Hardware Error
This error is an indication that a hardware error has been detected in the Genius™ 3 Thermometer, and the thermometer cannot be
calibrated. The Genius™ 3 Thermometer should be returned to the factory for service. The Calibrator provides the option for a report to
be written to a USB drive, following the error screen.
Error 9: Genius™ Thermometer readings Not Consistent
This error is an indication of the temperature readings received from the Genius™ 3 Thermometer not being consistent. Try repeating
the reading taking care to not point the probe tip at any heat source, including hands, fingers or LCD display once the cover is on
the thermometer.
Error 10: Removal From Target
This error is an indication of the Genius™ 3 Thermometer being removed from the blackbody target before the temperature reading
is completed. Try repeating the reading, ensuring that the thermometer tip remains inserted in the target until after the temperature
reading is finished.
The Error screen will be displayed for 60 seconds before returning to the Main Menu. To exit the Error screen sooner, press the
encoder knob.
Genius
Checker/Calibrator
TM
9
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