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TROUBLESHOOTING GUIDE
No, we do not recommend using any oils or non-stick sprays when smoking because smoke will not
adhere to the food as well.
•
How do I dispose of burnt pellets after a cook cycle?
Pellets may continue to burn after cook time is complete. Do not touch or remove the smoke box
until the grill has stopped smoking, pellets have completely burnt out and the smoke box has cooled.
Then, remove the smoke box and safely discard cooled ash contents.
•
Why is preheat taking so long?
Preheat times vary by function and unit temperature.
GRILL: approx. HI 8-12 | MED 6-11 | LO 5-9mins.
AIR FRY, ROAST: 3 minutes
SMOKER: No preheat.
If adding Woodfire Flavour, ignition time will add an additional 2-4 minutes.
Using the unit in inclement weather with heavy rain could cause longer preheat times.
If using an extension cord, ensure it is suitable for use outdoors with outdoor appliances. Using the
incorrect cord could lead to the cord overheating, melting and/or a drop in voltage.
While preheating is strongly recommended for best results, you can skip it by pressing and holding
the START/STOP button for 3 seconds. "ADD FOOD" will flash across the screen. Open the lid and
place ingredients in unit. Once the lid is closed, cooking will begin and the timer will start counting
down.
•
Can I turn off Woodfire Flavour Technology?
If you pressed Woodfire Flavour Technology and already started your cooking function by pressing
START, you can press the Woodfire Flavour Technology button again to turn it off if the ignition
cycle is less than 75% complete (indicated by the progress bar on the display screen). If pellets have
fully ignited and the grill has transitioned to the preheat cycle (indicated on the display screen), you
cannot turn Woodfire Flavour Technology off.
•
Can I add more pellets during a cook cycle?
When using the SMOKER function, you can add more pellets once the first batch has fully burned.
Press and hold the Woodfire Flavour technology button for 4 seconds to ignite new full box of
pellets. If running back-to-back smoking sessions, we recommend refilling the smoke box using the
pellet scoop when half the pellets have burned. DO NOT refill more than 2 times. DO NOT re-ignite
pellets.
•
Why is there orange discolouration inside my unit, underneath the heating element?
The base liner underneath the bottom heating element may have some visible discolouration. This is
a result of our normal manufacturing process. The unit has not been previously used.
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