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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug
unit before troubleshooting.
•
My unit won't turn on?
1 Check the residual current device (RCD) is fully plugged in and the reset button has been pressed.
The circle above the RESET button will be illuminated orange.
2 Ensure the press switch is turned to the ON position (the line will be pressed down).
3 Make sure the dial is not in the OFF position.
If your unit doesn't turn on after taking the steps above, please contact Customer Service at
0800 862 0453.
•
"Add Grill" appears on the control panel display.
The grill plate needs to be installed. Once installed, close the lid and press the start button to begin.
•
"Add Food" appears on the control panel display.
The unit has completed preheating and it is now time to add your ingredients.
•
"Shut Lid" appears on the control panel display.
The lid is open and needs to be closed for the selected function to start.
•
"E" appears on the control panel display.
The unit is not functioning properly. Please contact Customer Service at 0800 862 0453.
So we may better assist you, please register your product online at ninjakitchen.co.uk and have the
product on hand when you call.
•
"CLD" appears on the control panel display.
Cold Smoking is to be used to provide smoke flavor to foods, this is not intended for cooking. When
used on meat, poultry, or fish, this process should always be used in conjunction with a separate step
to bring food up to food-safe internal temperatures. Refer to the local food standards authority for
recommended food safe temperatures.
•
Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
•
Do I need to completely fill the smoke box with pellets?
Yes, always fill the smoke box to the top. We've perfected the amount of pellets needed for each
smoke session, regardless of the function or food load, the unit will burn through them appropriately.
•
"Plug In" appears on the control panel display.
The probe is not plugged into the socket on the right side of the control panel. Plug the probe in
before proceeding. Press the probe in until you hear a click.
•
Why does the unit have a 1–9 scale for the Beef Preset?
Perception of what a specific internal outcome looks like differs from person to person, even
restaurant to restaurant. The 1–9 scale provides a wide range of options for each outcome level so
you can customise outcome to your liking.
•
"PRBE ERR" appears on the control panel display.
This means the grill timed out before food reached the set internal temperature. As a protection for
the unit, it can run for only certain lengths of time at specific temperatures.
•
Why is my food overcooked or undercooked even though I used the probe?
It is important to insert the probe lengthwise into the thickest part of the ingredient to get the most
accurate reading. Make sure to allow food to rest for 3–5 minutes to complete cooking. For more
information, refer to the Using the Digital Cooking Probe section.
•
Will the probe grip melt if it touches the hot grill plate?
No, the grip is made of a high-temperature silicone that can handle the Ninja Woodfire Electric
BBQ Grill's high temperatures.
•
When do I press the Woodfire Flavour Technology button?
Press the Woodfire Flavour Technology button before pressing start when wanting to add smoke
using the Grill, Air Fry or Roast. You do not need to press the Woodfire Flavour Technology button
when using the Smoker function.
•
Why are flames coming out from the pellet box?
Small flames can come out from the pellet box if the grill lid is lifted in windy conditions.
•
Where should I keep my pellets stored?
Always store pellets in a dry area. Any moisture in the pellets can compromise ignition and quality of
smoke flavour.
•
Should I use any oils or non-stick sprays when smoking?
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