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Beschikbare talen
Beschikbare talen
11. WA R R A N T Y, L I A B I L I T Y, R E PA I R S E R V I C E
11.1. Warranty
Storz & Bickel GmbH and Storz &
Bickel America Inc., as the seller, here-
by guarantee the customer, that the
product will be free from defects in
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of German law, and pursuant to our
General Terms and Conditions (GTC),
upon which the purchasing agreement
are based. Of course, Storz & Bickel
will only be subject to a warranty ob-
ligation if the customer has purchased
the products directly from us. If prod-
ucts are purchased from third parties,
warranty claims may only be assert-
ed against these third parties, and
Storz & Bickel cannot provide any infor-
mation on the content of such claims.
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once again, that the warranty extends
only to correcting such initial defects
that exist despite proper handling of the
product in consideration of this Instruc-
tions for Use and further information
provided to users. Normal wear or tear
to the products is not considered a de-
fect under warranty law. If the customer
has commissioned third parties with
completing maintenance or repair of the
product, or if the customer uses exter-
nal products, Storz & Bickel's warranty
obligations will only exist if the custom-
er can prove that the defect was not
caused by use of the external service or
external product.
Storz & Bickel will decide at its own
discretion whether to correct a defect
covered by warranty law through repair
or by delivering a new product to the
customer.
Any warranty claims must be directed
to Storz & Bickel GmbH, In Grubenäck-
er 5-9, 78532 Tuttlingen. American
and Canadian customers should di-
rect warranty claims to Storz & Bickel
America Inc., 1078 60th Street, Suite
A, Oakland, CA 94608. Please send the
complete defective item to us, not dis-
assembled, with invoice. Please use
external packaging that would prevent
any damage during transportation.
In order to avoid misunderstandings,
we would like to note that all infor-
mation on our products provided in
this Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.
11.2. Liability
Storz & Bickel shall be liable for any
damages caused to the customer by
our products in accordance with Ger-
man law and pursuant to our GTC. Un-
der said provisions, we are only liable
for damages caused by intentional ac-
tion or gross negligence, unless such
damages involve death, personal inju-
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