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5. Trouble-shooting and service
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone: +49 4131 8901-400
Email:
service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sev-
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
DFX Next
Problem
Cause
Master fuse tripped
Water stays cold,
remote control cannot
Safety pressure cut-out
establish a connection
tripped
Outlet fitting dirty or
calcified
Flow rate of hot
Fine filter dirty or calci-
water too weak
fied
Water flow is limited
Water flow rate too high
Selected temperature
is not reached
Cold water has been
added via the tap
Master fuse tripped
Out of Wi-Fi / Bluetooth
range
App can't find the DFX
Wi-Fi deactivated
Next
(air plane mode)
Tablet / smartphone is
connected to another
Wi-Fi as the DFX Next
FX Next Remote control
Problem
Cause
Symbol "battery"
Flat batteries
lights
Appliance does not
Transmission range
response to the
exceeded
remote control
Remote control does
not respond correctly
Display glass is wet
or only sporadically
The error symbol
appears in the display
The appliance has
of the app/remote
detected an error.
control.
37
CLAGE
Solution
Renew or activate fuse
Contact customer service
Clean shower head, jet regula-
tor or sieves
Let clean fine filter by cus-
tomer service
Deactivate Eco mode and flow
limit
(Re)activate motor-driven
valve in the menu "Flow Limit"
Tap hot water only; set tem-
perature, check outlet tem-
perature
Renew or activate fuse
Replace the tablet / smart-
phone near the access point
(router or DFX Next)
Activate Wi-Fi at tab-
let / smart phone settings
Change to the same Wi-Fi as
the DFX Next
Solution
Insert two new type AA
batteries in the remote control
Place the remote control clos-
er to the appliance, press key
Dry display by wiping it with a
soft cloth
Switch fuses off and on. If sym-
bol "wrench" is still indicated,
contact customer service
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