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SOLUTIONS TO POSSIBLE PROBLEMS
PROBLEMS
POSSIBLE CAUSES
The
grounds
are
very
You haven't added enough
damp.
ground coffee.
The
espresso
flows
The ground coffee is too
through too slowly.
fine, too greasy or floury.
The filter holder is dirty.
The grid through which the
water passes is clogged.
Your appliance has a build-
up of limescale.
Water flows through the
Premature limescale build-
filter after an espresso has
up due to particularly hard
been made.
water.
Presence of marks in the
The filter holder is clogged. Clean the filter holder with
cup.
The coffee is too fine.
The hinge on which the
filter holder is mounted is
clogged.
No crema on the espresso. The coffee is too old.
The coffee is not suitable
for espresso.
There is too little coffee in
the filter.
29
SOLUTIONS
Add more coffee.
Choose a slightly more
granular coffee.
Clean
the
filter
holder
according
to
the
instructions in paragraph
CLEANING
AND
SERVICING - B. The filter
holder. Clean also the
filter.
When the appliance has
cooled, clean the grid with
a damp sponge.
Descale
your
machine
according
to
the
instructions in the user
manual.
Descale
your
machine
according
to
the
instructions in the user
manual.
hot water.
Use
a
slightly
more
granular coffee.
Clean
the
filter
holder
mount and hinge with a
damp sponge.
Use freshly ground coffee.
Use finer ground coffee.
Add ground coffee.
PROBLEMS
POSSIBLE CAUSES
The water tank leaks when
The valve at the bottom
carried.
of the tank is dirty or
defective.
The valve is blocked by
limescale.
Water is leaking under the
There's an internal leak.
appliance.
The drip tray has not been
fitted correctly.
The drip tray is overflowing. Empty and carefully rinse
The cups have been filled
The filter holder is clogged. Please
unequally.
The pump is abnormally
There is no water in the
hot.
tank.
The espresso leaks over
The filter holder is not
the edges of the filter.
positioned correctly.
The rim of the filter holder
is encrusted with coffee
grounds.
The
soft
positioned incorrectly.
SOLUTIONS
Clean the water tank and
open the valve at the
bottom of the tank with a
finger.
Descale
your
machine
according
to
the
instructions in the user
manual.
Check that the tank is
fitted correctly. If the leak
continues, do not use
the appliance, contact an
approved service centre.
Check that the drip tray is
pushed to the back of the
appliance.
the drip tray and replace.
refer
to
the
paragraph on CLEANING
AND
SERVICING
for
servicing your filter holder.
Fill the tank with water
and re-initiate the pump
(see paragraph: USING
FOR THE FIRST TIME).
Avoid emptying the tank
completely.
Put the filter holder in
place and lock it (turning it
from left to right as far as it
will go).
Remove excessive coffee
grounds and clean the
grid through which water
passes
with
a
damp
sponge.
capsule
is
Check
that
the
soft
capsule has been inserted
correctly: the paper must
not protrude out of the
filter.
30
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