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Troubleshooting
General
NOTE!
If you notice a crack in the glass top (however small), switch off the hob immediately and
disconnect the power supply (remove the plug from the socket).
Then contact the Service Department.
Troubleshooting table
If your hob does not work properly, it does not always mean that it is defective. Make sure to check
the points mentioned below in the table, or visit our website for more information.
Problem
The display lights up when the
hob is activated for the first time.
The fan runs on for several
minutes after the hob has been
switched off.
A slight smell is noticeable the
first few times the hob is used.
You can hear a ticking sound in
your hob.
The pans make noise while
cooking.
You have switched on a cooking
zone, but the display shows 'u'.
A cooking zone suddenly stops
working and you hear a signal.
The hob is not working and
nothing appears in the display.
Zone stops unintended and
residual heat indicator is shown
A fuse blows as soon as the hob
is switched on.
34
Possible cause
This is the standard set-up
routine.
The hob is cooling down.
The new appliance is heating
up.
This is caused by the capacity
limiter on the front and back
zones. A soft ticking sound can
also occur at lower settings.
This is caused by the energy
flowing from the hob to the
saucepan.
The time that has been set for
the timer has ended.
The preset time has ended.
There is no power supply due to
a defective cable or a faulty
connection.
Zone is overheated.
The hob has been wrongly
connected.
Solution
Normal operation.
Normal operation.
This is normal and disappears
after the hob has been used a
few times. Ventilate the kitchen.
Normal operation.
This is normal for certain pans,
particularly at high settings. This
is not harmful to the pans or the
hob.
Use appropriate pans.
Touch the left or right timer key
to stop the alarm.
Check the fuses or the electric
switch (if there is no plug).
After the hob has cooled down,
cooking can be continued.
Check the electrical
connections.
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