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8.1
Troubleshooting and frequently asked questions
Display continues to indicate "Error, Low Voltage"
•
Where an external socket is used, connect the supplied 15 metre coaxial cable directly to the power
inserter. See also the description of problems with an external socket.
•
The correct adapter voltage is no longer present: check the 230 V mains supply voltage and the 24 V
adapter voltage.
•
The 15m coaxial cable may be damaged and should be replaced.
Control module fails to illuminate, system fails to function. Possible causes and solutions:
•
When using an external socket in a camper van or caravan: connect the coaxial cable supplied directly
to the receiver and check if the system is functioning. Next check your external socket.
•
There is or there has been a short circuit.
Check the cables and connectors. The system must be reset: screw out the short coaxial cable from the
receiver on the power inserter, wait for 3 seconds and screw it on again. The power inserter has now
been reset and the system is ready for use.
•
There is a problem with the receiver. Possible causes:
The receiver is not switched on.
If you have installed the control module in the system and you now tune the receiver to a random TV
nd
channel, the 2
also illuminate and the system is ready for use.
LNB voltage is not switched on in the receiver menu.
Check the LNB voltage for the receiver, this is shown in the receiver's installation menu.
The system displays: calibration error
•
Probably the control unit is not properly installed. Remove power from the system and remove the
control module. Insert the module again and turn the power back on. If the error remains please contact
your supplier.
Should the system be level?
•
The system may not exactly be level to find the satellite. However, the flatter the system is installed, the
faster the correct satellite is found. Also works in favour of the indicated LNB skew and bracket position.
Should the software update files are opened before putting them on a USB stick?
•
No, you cannot open the files with a computer. You only need to copy (right mouse button to copy) and
place (right click paste) on an empty USB flash drive. Due to installed anti-virus programs on your PC, it
could be possible that you cannot copy the files directly from your email program. In this case you can
create an intermediate step, first copy the files to your desktop and then copy it to the USB flash drive.
Where can I see the current software version?
•
If the control module is inserted in the system (in a fully connected system), it starts up and displays the
text Travel Vision, and then the software version 2.*. **
green lamp on the power inserter will illuminate. At the same time the control module will
page 17
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