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FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Possible Causes
The appliance is out of battery or its
battery level is low.
The vacuum does
Overheat protection mode triggered
not work.
by a blockage.
The suction opening or air duct is
blocked.
The dust cup is full and/or filter
assembly is clogged.
Weak suction force.
An attachment is blocked.
The motor makes a
Main suction opening or extension
strange noise.
rod is blocked.
The charger does not plug into the
vacuum well.
The battery
indicator does
The battery is charged and switches
not light up when
to Sleep Mode automatically.
charging.
If the problem persists after ruling out the above two possibilities, please
contact the after-sales service department for maintenance.
The battery temperature is too low or
Charging too slow.
too high.
The LED lights of
the multi-surface
brush and the
LED lights are damaged.
illumination soft
roller brush do not
work.
Solutions
Fully charge the vacuum, then resume
use.
Clean the suction opening or air duct.
Wait until the vacuum cools down, then
reactivate it.
Clear any blockage from the suction
opening or air duct.
Empty the dust cup and/or clean the
filter assembly.
Clear any blockage in the attachment.
Clear any blockage in the main suction
opening or extension rod.
Check whether the charger is properly
plugged into the vacuum.
The vacuum runs normally.
Wait until the battery temperature
returns normal, and then recharge.
Please contact the after-sales
department for maintenance.
EN
8
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