SYMPTOM
Soundbar doesn't
reconnect to
previously-
connected Bose
SoundLink
Bluetooth speaker or
Bose headphones
Poor audio quality
from a connected
Bose SoundLink
Bluetooth speaker or
Bose headphones
TROU B LE S HO OT ING
SOLUTION
Connect using the Bose app (see page 18).
If your router supports both 2.4 GHz and 5 GHz bands, and the
soundbar is connected to a 2.4 GHz frequency, connect to the
5 GHz frequency.
Not all Bose SoundLink Bluetooth speakers can play audio in perfect
sync when connected to the soundbar. To check if your product is
compatible, visit: support.Bose.com/Groups
support.Bose.com/Groups
Make sure Sync with Group is enabled in the Bose app (see
page 18). You can access this option from the Settings menu.
Install any available software updates for your speaker or
headphones. To check for updates, open the appropriate Bose app
for your product on your mobile device or visit btu.Bose.com
your computer.
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