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Beschikbare talen
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Malfunction
Possible cause
No current.
The pump is not
discharging any liquid,
Thermal motor protection feature has
the motor is not
triggered.
running.
The capacitor is defective.
The motor shaft is jamming.
The pump housing is not filled with
liquid.
The motor is running,
Air penetrates into the intake line.
but the pump is not
discharging any liquid.
Suction height and/or discharge height
too great.
The electrical supply does not
correspond to the information given on
the type plate.
The pump stops after a
Pump or intake line are blocked
short time of operation
by solids.
because the thermal
motor protection
Liquid is too viscous.
feature has triggered.
Temperature of liquid or environment
is too high.
Refer to section 2.2.
The pump does not
reach the desired
Worn pump wheel.
pressure.
11. WARRANTY - SERVICE
Elimination
Please use a device complying with GS
(German technical supervisory authority)
to check for the presence of voltage
(safety information to be observed!).
Please verify.
Separate the pump from the electrical
mains, allow the system to cool down,
eliminate cause.
Please contact the customer service
department.
Check the cause, eliminate the reason for
the jamming of the pump.
Fill the pump housing with liquid (please
refer to "Putting into operation" section).
Check to make sure that :
a.) the connection points of the intake
line are tight.
b.) the inlet opening of the intake line
including the check valve (non-return
valve) are immersed into the liquids
being discharged.
c.) the check valve (non-return valve)
with the filter is tight and not jammed.
d.) no siphons (i.e. permanently liquid-
filled loops), kinks, counter-slopes or
narrow spots are present along the
intake lines.
Change the arrangement of the
installation so that the suction height
and/or discharge height will not exceed
the max. value.
Please use a device complying with GS
(German technical supervisory authority)
to check the voltage of the lines of the
connection cord (safety information to
be observed!).
Remove possible congestion.
Pump may not be suitable for this liquid.
If feasible, the liquid should be thinned.
Make sure that the temperature of
the liquid being pumped and the
environment do not exceed the max.
admissible values.
Refer to section 2.2.
Please contact the customer service
department.
This pump is guaranteed 2 years from the day
of purchase. This warranty includes the free
replacement of defective parts or the device, the
choice being left to the free initiative of the seller,
subject to use in accordance with the instructions.
This guarantee also covers all the consequences of
defects or hidden defects (article 1641 and following
of the Civil Code).
Conditions of validity of the guarantee: The appliance
must always have been handled correctly, according
to the instructions in this manual. The unit must not
have been modified or repaired or otherwise serviced
by anyone other than the Authorized Service Center.
The warranty no longer applies in the following cases:
• Non-compliance with the instructions (in particular
no protection against frost, sand pumping, dry
running, incorrect electrical connection ...)
• Attempt to repair the device
• Technical modifications of the device
• Use of spare parts other than original ones.
• Damage / malicious acts (falling or signs of shock
on the device).
• Inappropriate use (ex: industrial use, continuous
operation), and in particular: passage of hard and
heavy particles (pebbles), passage of an excessive
amount of sand, salt water, water with high content
of limestone...
• Failure to maintain or clean
Parts excluded from the warranty, beyond the first
6 months (in case these parts are supplied with the
pump): hanging line, fitting, drain hose, butt and
discharge rod, valve, plugs, filter wrench, filter and
tank bladder.
An intervention under warranty or exchange by a
new product during the warranty period does not
extend the initial warranty period.
Support for devices under warranty is provided by the
product dealer. The product must be accompanied
by all its accessories and the receipt or the original
invoice and a letter explaining the reason for the
return or the symptoms of failure noted.
PLEASE NOTE :
1. Should your device fail to function properly, please
verify first whether an operating error or another
cause is present which cannot be attributed to a
defect of the device.
2. In case you have to take or send in your defective
device for repair, please be sure to enclose the
following documents :
- Sales receipt (sales slip)
- A description of the occurring defect (a description
as accurate as possible will expedite the repair work).
3. In case you have to take or send in your defective
device for repair, please remove any attached parts
which do not belong to the original condition of the
device. If any attached parts of this kind should be
missing upon the return of the device, we shall not
be liable for them.
For a list of available parts, please contact your
dealer.
DIPRA is working to supply main spare parts of this
pump during 5 years, starting from the construction
date of the pump written on the rating label
In the case of warranty claims or malfunction, please
contact your point of sale. Repair from After Sale
Service during the guarantee does not extend its
initial duration.
For EC countries only
Do not throw electric appliances in your dustbin !
According to EU guideline 2012/19/EU concerning
old electric and electronic appliances and its
implementation in national law, such appliances must
be collected separately and fed into an environment-
friendly recycling system. Please consult your local
waste management system for advice on recycling.
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