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Warranty and service
If a material or manufacturing defect occurs within three years from the date of purchase, we
will, at our discretion, repair or replace the product free of charge. This warranty service
requires that you present the defective appliance and the proof of purchase (receipt) within
the three-year warranty period, along with a brief written description of the fault and when it
occurred. If the defect is covered by the warranty, your product will either be repaired or
replaced by us. If the product is repaired or exchanged, this does not start a new warranty
period.
Damage caused by improper handling, failure to comply with the user manual or interference
by unauthorised persons as well as consumables (e.g., batteries) are excluded by the
warranty. The repair or replacement of a product does not signify the beginning of a new
warranty period.
Handling of warranty claims
To ensure that your claim is processed quickly, please follow the instructions below:
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Please have the sales receipt and the item number (IAN 427197_2301) at hand as
proof of purchase.
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The item number is indicated on the type plate, on the cover page of your manual
(bottom left) or on the sticker on the back or on the bottom.
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In the case of malfunctions or other defects, please contact the service department
below first by phone or e-mail.
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Once the product has been recorded as defective, you can send it free of charge to the
service address indicated below together with the proof of purchase (sales receipt)
and a description of the nature of the defect and when it occurred.
● Service address
Inter-Quartz GmbH
Valterweg 27A
65817 Eppstein-Bremthal
GERMANY
Tel.: +49 (0)6198 571825
E-Mail: support@inter-quartz.de
IAN 427197_2301
26
GB/IE/NI
00800 5515 6616
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