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Beschikbare talen
Customer service and guarantee
Fuse protection 1
Phases
Frequency
Application limits
Temperature setting range
Maximum permissible pressure
Maximum flow rate
Energy data
Standby energy consumption/24 h at
38 °C
Standby energy consumption/24 h at
65 °C
Energy efficiency class
Design details
IP rating
Installation type
Type
Inner cylinder material
Thermal insulation material
Casing material
Colour
Weights
Weight
14 Customer service and guarantee
The guarantee conditions of our German companies do not ap-
ply to appliances acquired outside of Germany. In countries
where our subsidiaries sell our products a guarantee can only
be issued by those subsidiaries. Such guarantee is only granted
if the subsidiary has issued its own terms of guarantee. No other
guarantee will be granted.
We shall not provide any guarantee for appliances acquired in
countries where we have no subsidiary to sell our products. This
will not affect warranties issued by any importers.
Warranty Stiebel Eltron Australia Only - According to national regula-
tions in Australia
Stiebel Eltron Warranty for Small Water Heaters
Who gives the warranty
1.
The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82
066 271 083) of 294 Salmon Street, Port Melbourne, Victoria, 3207
("we", "us" or "our").
The warranty
2.
This warranty applies to Stiebel Eltron Small Water Heaters (the
"unit").
3.
Subject to the warranty exclusions we will repair or replace, at
our absolute discretion, a faulty component in your unit free of
charge if it fails to operate in accordance with its specifications
during the warranty period.
4.
If we repair or replace a faulty component to your unit under this
warranty, the warranty period is not extended from the time of
the repair or replacement.
5.
The warranty period commences on the date of completion of the
installation of the unit. Where the date of completion of installa-
tion is not known, then the warranty period will commence 2
months after the date of manufacture.
6.
The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the unit
is used in a domestic dwelling.
Component
Warranty period
All components
5 years from the date of completion of the in-
stallation of the unit.
18
| SNU 10 Plus
SNU 10 Plus
(all)
A
10
1/N/PE
Hz
50-60
°C
35 – 85 °C
MPa
0.0
l/min
10
kWh
0.15
kWh
0.31
A
IP
IP 24 D
Undersink
Open
Plastic
EPS
Plastic
White
kg
4.2
7.
The warranty period for a unit used for commercial purposes is
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but is not
limited to being used in a motel, hotel, mining camp or nursing
home.
Component
Warranty period
All components
1 year from the date of completion of the in-
stallation of the unit.
Your entitlement to make a warranty claim
8.
You are entitled to make a warranty claim if:
– you own the unit or if you have the owner's consent to
represent the owner of the unit;
– you contact us within a reasonable time of discovering
the problem with the unit;
How you make a warranty claim
9.
To make a warranty claim you must provide us with the following
information:
– The model number of the unit;
– A description of the problem with the unit;
– The name, address and contact details (such as phone
number and e-mail address) of the owner;
– The address where the unit is installed and the loca-
tion (e.g. in laundry);
– The serial number of the unit;
– The date of purchase of the unit and the name of the
seller of the unit;
– The date of installation of the unit;
– A copy of the certificate of compliance when the unit
was installed.
10. The contact details for you to make your warranty claim are:
Name:
Stiebel Eltron (Aust) Pty Ltd
Address:
294 Salmon Street, Port Melbourne, Victoria,
3207
Telephone:
1800 153 351
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person:
Customer Service Representative
E-mail:
service@stiebel-eltron.com.au
11. We will arrange a suitable time with you to inspect and test the
unit.
Warranty exclusions
12. We may reject your warranty claim if:
– The unit was not installed by registered and qualified
tradespeople.
– The unit was not installed and commissioned:
– in Australia;
– in accordance with the Operating and Installation
Guide; and
– in accordance with the relevant statutory and local
requirements of the State or Territory in which the
unit is installed.
– The unit has not been operated or maintained in ac-
cordance with the Operating and Installation Guide.
– The unit does not bear its original Serial Number or
Rating Label.
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