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Symptom
No sound
No sound from a
cabled device
Poor sound quality
Poor sound quality
from a cabled
device
Audio plays from
the wrong device
(when two devices
are connected)
Speaker powers off
Solution
• On your mobile device, turn the Bluetooth® feature off and then on.
Remove your speaker from the Bluetooth list on your device. Pair your
device again.
• Increase the volume on your speaker, your device and music source.
• Make sure voice prompts are on. Press the Bluetooth® button to hear
the connected mobile device. Make sure you are using the correct
device.
• Use a different music source.
• Pair a different device (see page 20).
• If two devices are connected, pause your other device.
• Power on the device and play music.
• Increase the volume on your speaker and device.
• Press and release the Input mode button
glows white.
• Use a different cable.
• Connect a different device.
• Use a different music source.
• Pair a different device (see page 20).
• If there are two devices connected, disconnect the second device.
• Increase the volume on the device.
• Check device audio settings.
• Increase the volume on your speaker and device.
• Use a different cable.
• Connect a different device.
• Check device audio settings.
• Make sure voice prompts are on. Press to hear the connected
device(s). Make sure you are using the correct device.
• Pause or quit the music source on the device playing music.
• Disconnect the second device.
• If using a cabled device, increase the volume on your device.
• Disable auto-off (see page 23).
T R O U B L E S H O O T I N G
until the Input indicator
E N G L I S H - 3 1
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