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T R O U B L E S H O O T I N G
If you experience problems with your Bluetooth® speaker:
• Check the battery indicator
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 25).
• Place your speaker according to placement guidelines (see page 12).
• Make sure your mobile device supports Bluetooth or pairing via NFC technology
(see page 17).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Symptom
No power (battery)
Battery does not
charge
Speaker does not
pair with mobile
device
Speaker does not
pair with NFC
Bose speakers do
not pair together
manually
3 0 - E N G L I S H
(see page 25). Charge your speaker if necessary.
Solution
• Battery may be in protection mode or discharged. Connect it to AC
(mains) power.
• Make sure you are using the Bose-provided USB cable and USB power
supply.
• Connect the USB cable to a different USB power supply.
• Use a different USB cable.
• Connect to a different AC (mains) power source.
• On your mobile device, turn the Bluetooth feature off and then on.
Remove your speaker from the Bluetooth list on your device. Pair your
device again.
• Pair a different device (see page 20).
• Clear your speaker's pairing list (see page 21). Pair your device
again.
• Reset your speaker (see page 32).
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap and hold the NFC touchpoint on the back of your device to the top
of your speaker.
• Remove your device from the case.
• Make sure a language is selected (see page 16).
• Use Bluetooth to pair your device (see page 18).
Download the Bose Connect app for an additional method for pairing your
Bose speakers (see page 10).
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