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After-Sales / Service
13 AFTER-SALES / SERVICE
In the event of questions of warranty, repair or spare parts, please contact your nearest AL-KO Service
Centre. These can be found on the Internet at:
www.al-ko.com/service-contacts
14 HELP IN CASE OF MALFUNCTION
14.1 Correcting appliance and handling faults
CAUTION!
Risk of injury
Sharp-edged and moving appliance parts can lead to injury.
■
Always wear protective gloves during maintenance, care and cleaning work.
Malfunction
The appliance does not
start.
The appliance gets stuck
and has dug itself in. The
wheels continue to turn.
The appliance mows at the
wrong time.
Motor stops during mow-
ing.
Mowing result is uneven.
457825_a
Cause
Rechargeable battery is flat.
Bump sensors do not trigger. Contact an AL-KO service centre.
The grass is too high.
The appliance sits on an un-
evenness of the grass sur-
face.
The appliance has the incor-
rect time.
The mowing duration is in-
correctly set.
The appliance loses the time
settings.
Motor is overloaded.
Rechargeable battery is flat.
The cutting blades are blunt.
Mowing time is too short.
Mowing area is too large.
Cutting height level is too
low.
The cutting blades are blunt.
Remedy
Charge the appliance in the base sta-
tion.
■
Increase the cutting height, then
lower in stages to the required
height.
■
Mow the grass short with a lawn
mower.
Eliminate the unevenness.
Set the time.
Set the mowing times.
The rechargeable battery is defective.
Contact an AL-KO service centre.
Switch off the appliance, set on level
ground or shorter grass and restart.
Charge the rechargeable battery.
Turn over or replace cutting blades if
necessary.
Program longer mowing times.
Reduce the mowing area.
Increase the cutting height, then lower
in stages to the required height.
Turn over or replace cutting blades if
necessary.
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