Overview
2. Warranty conditions.
The water heater must be installed by an authorised person in accordance with industry practices, the
standards in force and the instructions from our technical services.
It must be used normally and regularly serviced by a specialist.
Under these conditions, our warranty is exercised by exchange or free supply to our Distributor or Installer of
the parts deemed defective by our technicians, or if necessary of the appliance, excluding labour or
transportation costs and any extended warranty.
Our warranty takes effect from the date of installation (proof of installation invoice). In the absence of proof,
the date used will be that of manufacture indicated on the label of the water heater plus six months.
The warranty of the replacement part or water heater (under warranty) ceases at the same time as the
warranty of the replaced part or water heater.
NOTE: Costs or damage due to a faulty installation (for example, frost, safety unit not connected to the waste
water outlet, absence of a retention tank) or access difficulties cannot be attributed to the manufacturer.
The provisions of these warranty conditions do not prevent the buyer from benefiting from the legal warranty
for defects and hidden defects that apply in any event under the conditions of Articles 1641 et seq. of the Civil
Code.
The supply of spare parts necessary for the use of our products is provided for a period of 10 years from the
date of manufacture of these products.
The failure of a single component does not justify the replacement of the appliance.
You must therefore replace the defective part.
WARRANTY:
Water heater: 5 years (tank sealing, electronic boards, electrical backup and sensors).
Heat pump: 2 years (except sensors: 5 years).
END OF LIFE:
• Before dismantling the appliance, switch off the appliance and drain it.
• The combustion of some components may release toxic gases, do not incinerate the appliance.
• At the end of its life, the appliance must be taken to a sorting centre for electrical and electronic
equipment which is equipped for recovering fluids. To find out more about existing waste collection
centres, contact the local collection service.
• The refrigerant in the appliance must not be released into the atmosphere. Any degassing
operation is strictly prohibited.
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Installation
The GWP (Global Warming Potential) of the R513A is 631.
Use
Maintenance
Warranty