Overview
1. Scope of the warranty.
This warranty does not cover failures due to:
• Abnormal environmental conditions:
• All types of damage caused by shaking or the appliance falling during handling after leaving the
factory.
• Placing the appliance in a location subject to frost or bad weather (humid, aggressive or poorly
ventilated environments).
• Use of water with aggression criteria such as those defined by the DTU 60-1 contract bill for
sanitary plumbing, hot water 4 additives (chlorides, sulphates, calcium, resistivity and TAC).
• Water having a Th < 8° f.
• Water pressure above 0.5 MPa (5 bar).
• Power supply with significant overvoltages (network, lightning, etc.).
• Damage resulting from undetectable problems due to the choice of location (hard to reach
locations) that could have been avoided by immediate repair of the unit.
• An installation non-compliant with regulations, standards and industry practices, in particular:
• Safety unit removed or rendered inoperative (pressure reducer, non-return valve or valve, etc.,
placed upstream of the safety unit).
• Absence or incorrect fitting of a new safety unit in accordance with standard NF-EN-1487,
modification of its calibration, etc.
• Absence of sleeves (cast iron, steel or insulation) on the hot water connection pipes that can lead to
corrosion.
• Faulty electrical connection: not compliant with NFC 15-100, incorrect earthing, insufficient cable
cross-section, connections with flexible cables without metal tips, non-compliance with the
connection diagrams specified by the manufacturer.
• Switching on the appliance without filling it (dry heating).
• Not positioning the appliance according to the instructions in the manual.
• External corrosion due to poor sealing on the pipework.
• Installation of a sanitary loop.
• Incorrect settings in the case of a ducted installation.
• Duct configuration contrary to our recommendations.
• Faulty servicing:
• Abnormal scaling of heating elements or safety devices.
• No servicing of the safety unit resulting in overpressure.
• Non-cleaning of the evaporator or the condensate discharge.
• Changes to the original equipment, without permission from the manufacturer or use of spare
parts not recommended by the latter.
A damaged appliance must be left in place for experts to review, the customer must inform his
insurer.
Installation
Warranty
Use
Maintenance
Warranty
EN
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