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9- Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
▶ Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
▶ A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
9.1 Troubleshooting table
Problem
The compressor
does not work.
The appliance runs
frequently or runs
for a too long pe-
riod of time.
The inside of the
refrigerator is dirty
and/or smells.
28
Possible Cause
• Mains plug is not connected in the
mains socket.
• The appliance is in the defrosting
cycle.
• The indoor or outdoor tempera-
ture is too high.
• The appliance has been off power
for a period of time.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• The required air circulation is not
guaranteed.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored in
the refrigerator.
Possible Solution
• Connect the mains plug.
• This is normal for an automatic
defrosting.
• In this case, it is normal for the ap-
pliance to run longer.
• Normally, it takes 8 to 12 hours for
the appliance to cool down com-
pletely.
• Close the door/drawer and ensure
the appliance is located on a level
ground and there is no food or
container jarring the door.
• Do not open the door/drawer too
frequently.
• Set the temperature higher until a
satisfactory refrigerator tempera-
ture is obtained. It takes 24 hours
for the refrigerator temperature
to become stable.
• Clean the door/drawer gasket or
replace them by the customer
service.
• Ensure adequate ventilation.
• Clean the inside of the refrigera-
tor.
• Wrap the food thoroughly.
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