Question: Can my dealer perform maintenance on the
electronics?
Answer: Yes. Your Gazelle dealer received special training to do
maintenance and repairs on your bike. In addition, he has special
computer software to quickly fix a possible malfunction and can
always fall back on Gazelle's Service and Warranty department.
Question: Can I get on the bike in the same way as with a
regular bike?
Answer: Basically, yes. The bike is programmed in such a way that
the assistance responds less quickly and is less powerful at speeds
of 0-5 kilometres per hour (app. 0-3 miles per hour). Do be sure not
to ride off in too high of a gear; this requires less energy from you
and the battery.
Question: Can I keep my foot on the pedal during standstill
(e.g. when waiting for a traffic light)?
Answer: Yes, as long as you don't apply too much force to the
pedal. If you lean on the pedal with your full body weight, you'll
notice that the bike wants to take off. As soon as you take most of
the pressure off of the pedal, this will no longer be the case.
Question: Can I ride my bike in the rain?
Answer: Yes, the Innergy components are resistant to splashing
water and continue to function normally when it rains. However,
the system can't withstand immersion in any kind of fluid or
treatment with a high-pressure sprayer. Therefore, never clean
your bike with a high-pressure sprayer!
Question: Can I park my bike in the rain/snow without the
display?
Answer: Yes – since all Innergy parts are splash proof, this is not a
problem. However, we do recommend covering the display
holder with the white plastic cover (the so-called 'dummy
display') to better protect the contact pins.
Question: How often do I need to take the bike back to the
Gazelle dealer for servicing?
Answer: None of the Innergy components requires more servicing
than the other bike parts. The frequency depends upon use.
Questions and answers
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