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9. General information
9.1. Troubleshooting table
The following list will help you to solve minor problems yourself. Select the relevant problem description and check and
perform the steps listed under Solution in sequence until the problem is solved.
Problem
The device does not boot.
The program crashes or does
not function.
No measurement possible.
Display is dark.
9.2. Care and Maintenance
Like every device, the SEG V shall be handled with care. Therefore regard the following:
• Regularly clean the device with non-aggressive cleaning agents.
• Use commercial mild household cleaning detergents and a moistened, soft cleaning cloth.
• Replace damaged cables/accessories immediately.
• Only use original spare parts.
SEG V
Solution
• Check the cable connection to the device and plug socket.
• Ensure voltage supply.
• Charge the battery for 15 minutes and then restart the device.
• Press and hold the ON/OFF button for 30 s to restart the device.
• Perform a software update.
Enter the company data as described in section Entering Company Data [} 106].
• Check the cable connection to the device and plug socket.
• Ensure voltage supply.
• Charge the battery for 15 minutes and then restart the device.
• Press and hold the ON/OFF button for 30 s to restart the device.
• The display is possibly defective. Please inform a Hella Gutmann trading partner
or the Technical Help Line of Hella Gutmann.
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