Concern
Dispenser (Ice & Water)
Dispenser will not
dispense ice.
Ice dispenser
is jammed.
Dispenser will not
dispense water.
Potential Cause
• Ice cubes are hollow (shells
of ice with water inside). The
hollow cubes break open in
the bin and leak their water
onto existing ice, which
causes it to freeze together.
• There is no ice in the bin
to be dispensed.
• The refrigerator doors are not
completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• Ice has melted and frozen
around auger due to
infrequent use, temperature
fluctuations, and/or power
outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line valve is
not open.
Common Solution
• This generally occurs when
the ice maker does not get
enough water. This is usually
the result of a clogged water
filter or restricted water
supply. Replace the water
filter and if the condition still
occurs, check to see if the
water valve is not turned on
all the way or if there is a
kinked water supply line.
• See the "Ice maker is not
making any ice" section.
• Be sure the refrigerator doors
are completely closed.
• The motor overload protector
will reset in about three
minutes and then ice can be
dispensed.
• Remove ice container, thaw,
and empty the contents.
Clean container, wipe
dry, and replace in proper
position. When new ice is
made, dispenser should
operate.
• Remove ice cubes that are
jamming the dispenser.
• Remove and reinstall the
water filter. For Puresource
Ultra II, be sure to rotate it to
the right until it stops and the
grip end is vertical.
• Replace filter cartridge. Be
sure to rotate it to the right
until it stops and the grip end
is vertical.
• Open household water
line valve. See CONCERN
column AUTOMATIC ICE
MAKER.
EN
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