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15. BEFORE CALLING
Concern
Automatic Ice Maker
Ice maker is not
making any ice.
Ice maker is not
making enough
ice.
Ice cubes are
freezing together.
Potential Cause
• Ice maker is turned off.
• Refrigerator is not connected
to water line or water valve is
not open.
• The water supply line
is kinked.
• The water filter is not seated
properly.
• The water filter may be
clogged with foreign material.
• Ice maker is producing less
ice than expected.
• The water filter may be
clogged with foreign material.
• The water supply line is
kinked.
• Water pressure is extremely
low. Cut-off and cut-on
pressures are too low
(well systems only).
• Reverse osmosis system
is in regenerative phase.
• Ice cubes are not being
used frequently enough
or interruption of power
for prolonged time.
Common Solution
• Turn on ice maker. For the
fresh food ice maker, press
ice maker on-off button once.
• Connect the unit to the
household water supply and
ensure the water valve is
open.
• Ensure that the supply line
does not kink when the
refrigerator is pushed into
place against the wall.
• Remove and re-install the
water filter. Be sure to seat it
fully into the locked position.
• If water dispenses slowly or
not at all, or if the filter is six
months old or older, it should
be replaced.
• The ice maker will produce
approximately 1 kg of ice
(fresh food ice maker)
every 24 hours depending
on usage conditions.
• If water dispenses slower
than normal, or if the filter
is six months old or older,
it should be replaced.
• Ensure that the supply line
does not kink when the
refrigerator is pushed into
place against the wall.
• Have someone turn up the
cut-off and cut-on pressure
on the water pump system
(well systems only).
• It is normal for a reverse
osmosis system to be
below 20 psi during the
regenerative phase.
• Remove ice container and
discard ice. The ice maker
will produce fresh supply. Ice
should be used at least twice
weekly to keep the cubes
separated.
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