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C A R E A N D M A IN TE N A N CE
Fingerprints or dirt on the door camera lens can
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cause a dull or blurred picture. Occasionally use a
soft, damp cloth to wipe the surface. Do not use
cleaning products. Over-zealous or too frequent
cleaning will scratch the surface and blur the
picture.
Keep the receiver away from rain, liquids or risk of
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liquid spillage.
Do not allow any rain or damp to become trapped
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inside the door camera, as it may damage the
internal parts.
Avoid replacing door camera batteries during wet
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weather.
Do not take the products apart; there are precision
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components inside which are easily damaged
Avoid dropping or strong shocks to either unit.
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Only use the included or recommended power
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supply.
Do not use or store either unit in dusty, dirty areas.
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T R O U B L ES H O O TIN G
The system does not work
Make sure the door camera is powered, refer to
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below
Make sure the receiver is powered, refer to below
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Move the receiver closer to the door camera to
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receive a better signal
If new, make sure the door camera is programmed
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to the receiver – see 'Pre-installation Setup' on page
3.
Door camera is not powered
This is indicated when the red confidence light on the
front does not light when the call button is pressed.
Check;
The batteries are all inserted in the right direction
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The batteries are new and Alkaline type
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If transformer powered, the transformer is
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connected to the mains and powered on
There is no damage to the transformer connecting
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cable
The two wires in the transformer connecting cable
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are making contact to the terminals in the unit and
in the transformer.
Receiver is not powered
The power indicator on the front of the receiver is not
illuminated. Check;
The power supply lead is plugged into the receiver
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The power supply is plugged into a socket, and the
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power is ON
The power supply is plugged fully into the socket
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The correct power supply is being used.
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The receiver only displays a black and
white picture
The light level at the door camera is very low
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The light sensor under the door camera is covered,
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is too close to an adjacent object, or is facing a very
black surface.
The signal is poor, or there is interference
The receiver is in a signal 'dead spot'. Rotate or
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move the receiver 50cm and try again. People
walking near the receiver can also temporarily affect
the reception quality.
Make sure that the receiver is in range of the door
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camera, approximately 30–40 meters in a typical
building. Move the receiver closer to see if the
picture improves. If this does not improve the
picture then there is nearby interference on the
video channel. Open the door camera and change
the video channel switch from 1 to 3, for example.
If there is more than one video transmitter (door
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camera or others), every unit must have its video
channel switch set to a different channel.
A microwave oven may be in use in the path
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between the door camera and receiver. Move the
microwave oven or turn it off.
Computers and other IT equipment can radiate
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signals and affect the video quality. If this is a
likely problem, move the receiver away (at least one
metre) from the units.
The receiver chimes, followed by a beep-
beep
This indicates low battery power in the door camera.
Replace the door camera batteries.
A beep-beep tone sounds for 30 seconds
This is an alert triggered by the tamper switch
indicating someone is trying to unscrew and remove the
door camera. Check outside immediately.
The tone may sound if the screws that fix the front of
the door camera to the rear are not fully screwed in
place.
Press any button on the receiver to stop the alert tone.
G-9
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