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30
Troubleshooting
Problem
The machine does not
switch on.
The drip tray fills quickly. This is normal. The machine uses
The display
continuously shows the
"coffee pucks container
full" icon.
The machine says to
empty the coffee pucks
container even if the
container is not full.
Impossible to remove
the brew group.
The brew group cannot
be inserted.
4219-465-06021 MAN. GAG. CADORNA STY_PLUS CMF STW EN-NL-PL Rev.00.indd 30
This chapter summarises the most common problems you may encounter while
using the machine. If you are unable to resolve the problem using the information
given below, visit the FAQ sections on www.gaggia.com or www.gaggia.it or
contact the Customer Service Centre in your country.
Cause
The machine is not connected.
water to rinse the internal circuit
and the brew group. Part of the
water flows through the internal
system directly into the drip tray.
The coffee pucks container has
been emptied when the machine
was off.
The coffee pucks container has
been put back too quickly.
The machine has not reset the
counter last time the coffee pucks
container has been emptied.
The brew group is not in the correct
position.
The coffee pucks container has not
been removed.
The brew group is not in the correct
position.
Solution
Check that the power cord has been inserted
correctly.
Empty the drip tray when the red indicator
emerges from the grid of the drip tray.
Tip: Place a cup under the dispensing spout to
gather the rinse water.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset. In this
case, the display shows the icon even if the
container is not full.
Always wait about 5 seconds when you replace
the coffee pucks container. This way, the
counter will reset to zero.
Always wait about 5 seconds when you replace
the coffee pucks container. This way, the
coffee grounds counter will reset to zero.
Always empty the coffee pucks container when
the machine is on. If you empty the coffee
pucks container when the machine is off, the
coffee cycle counter does not reset.
Close the service door. Switch the machine off
and then back on. Wait for the display to show
the ready message, then remove the brew
group.
Remove the coffee pucks container before
removing the brew group.
The brew group has not been positioned
correctly before being placed back. Ensure that
the lever is in contact with the base of the brew
group and that the hook of the brew group is
in its correct position. See the "Reinserting the
brew group" chapter.
To reset the machine: put the coffee pucks
container back in place. Do not insert the brew
group. Close the service door with the coffee
pucks container inserted, then unplug and plug
in the power cord. Then try to reinsert the brew
group and switch on the machine.
23/04/2021 09:54:03
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