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8 Troubleshooting
Find the most common problems you could encounter
with SpeechLive in the following table. If you are unable
to solve the problem with the information below, contact
your local supporting SpeechLive partner.
Problem
My account has expired.
I can't log in to the account
administration page.
I purchased a SpeechLive service, but
the payment wasn't succesful.
My payment in the SpeechLive online
shop wasn't successful.
I accidentally purchased too many
speech recognition or transcription
service minutes.
14
Cause
• The last payment wasn't successful
and the email warnings have been
ignored.
• Your account has been terminated.
Dealer-activated account:
• There is no account administrator
available yet.
• Your account has expired.
Self-service account:
• The account administrator has
changed and the old administrator
didn't provide any login information.
• Your account has expired.
• Your credit card data has changed.
• Your credit card data has changed.
Solution
• If you want to continue using
SpeechLive, contact your local
SpeechLive support team.
• Please contact your local supporting
SpeechLive partner to sign you up as
an account administrator.
• Please contact your local supporting
SpeechLive partner.
• Please contact your local SpeechLive
support team.
• Update your credit card data.
• Retry the payment process and enter
your new credit card data.
• Please contact your local SpeechLive
support team.
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