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Troubleshooting / Customer Service / Disposal
Troubleshooting
Problem
The pump does not create a vacuum when placed on a container or
the vacuum does not last.
Remedy
• Make sure that the lid of the box, the silicone seal and the valve are
in the correct position, are not dirty or wet and that the lid is securely
closed.
• The vacuum pump may be sitting too loosely on the valve. During
the vacuuming process, lightly press the vacuum pump into the dock
surrounding the valve to create a tight seal between the pump and
the valve.
• If the problem cannot be rectified in spite of this, please contact our
customer service.
Problem
The pump stops during the vacuuming process and cannot be switched
on again. Liquids were accidentally drawn in by the pump.
Remedy
• The pump sucked in liquids during the vacuuming process. Do not turn
the pump upside down. Shake the pump gently to remove any liquid.
Make sure that the pump and charging station are completely dry.
To do this, also remove the silicone seal and make sure that the liquid
www.zwilling.com
sensor is dry. Press the pump ON/OFF button for two seconds to
reset it. Other fluids may leak. Check whether the pump can be swit-
ched on afterwards. Repeat this procedure if the pump stops again.
For more information on the products, visit our FAQ page at:
www.zwilling.com/fresh-and-save-faq.html
Customer Service
Please contact our customer service should you encounter any problems
with your vacuum pump. Detailed information on service, repairs and
warranty can be found at www.zwilling.com/service.
Disposal
Do not dispose of the appliance with household waste.
For an eco-friendly disposal, please return your old
appliance to a collection point for electrical appliances.
Separate collection of individual components of EE equip-
ment prevents negative effects of environmental pollution
and minimises danger to human health, which may occur
as a result of improper product disposal. In addition, it
enables reuse and recovery of the materials, thus saving
energy and raw materials.
EN
17
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