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Damage to the charger
NOTICE
e If a fault persists or recurs, disconnect the charger
from the mains supply and contact a qualified
electrician. Porsche recommends that you use a
certified Porsche service partner.
The following overview contains recommendations for dealing with malfunctions that restrict or prevent charging of the vehicle.
Situation
The display (screen, status LEDs, Power button) has stopped
working completely.
The display is blank, the status LEDs do not change colour
and the Power button lights up red.
Restricted operation or charging not possible (message on
display).
The charging current is too low (message on display).
The mains voltage is too high (message on display).
The charger is not within the permitted temperature range
(message on display).
The circuit breaker in the domestic installation was triggered
(message on display).
Recommended action
e Disconnect the charger from the mains supply and have it replaced.
e Have the domestic installation checked by a qualified electrician.
e The charger is overheated. Disconnect the charger from the mains supply and allow it to cool
down slowly without the use of auxiliary equipment.
e If the error persists, have the charger replaced.
e Make sure that the supply cable and vehicle cable are connected to the control unit at the correct
side and are plugged into the connections correctly.
e Make sure that the charger is within the permitted temperature range. Refer to chapter "Technical
Data" on page 39.
e Acknowledge any error message that appears.
e Restart the charger. Press the Power button for at least 10 seconds to re-start.
e The home network is overloaded. Switch off other higher electrical loads.
e Have the domestic installation checked by a qualified electrician.
e Device temperature switch-off: Avoid direct sunlight and allow the charger to cool down slowly
without the use of auxiliary equipment.
e Low-temperature switch-off: Let the charger heat up in a warm environment before using it.
e Device temperature sensor faulty: Have the charger replaced.
e Reduce the charging current in the settings on the charger.
e Acknowledge any error message that appears.
Malfunctions
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