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4. Trouble-shooting and service
Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone:
+49 4131 8901-400
Email:
service@clage.de
5. Environment and recycling
This product was manufactured climate neutrally according to Scope 1 + 2. We recommend the
purchase of 100% green electricity to make the operation climate neutral as well.
Disposal of transport and packaging material: For smooth transport your product is carefully
packed. The disposal of the transport material is carried out by the specialist tradesman or the
specialist trade. Separate the sales packaging according to materials separated according to
materials via one of the dual systems in Germany.
Disposal of old products: Your product was manufactured from high-quality,
reusable materials and components. Products marked with the crossed-out
wheeled bin symbol must be disposed of separately from household waste at
the end of their service life. Therefore, take this product to us as the manu-
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
DEX Next S
Problem
Cause
Water stays cold, touch
Master fuse tripped
display shows power break
Safety pressure cut-out tripped
screen
Water stays cold, display
shows
The appliance has detected an error
error symbol
Outlet fitting dirty or calcified
Flow rate of hot
water too weak
Fine filter dirty or calcified
Power limit reached
Selected temperature is not
Cold water has been
reached
added via the tap
Sensor keys does not respond cor-
Display glass is wet
rectly or only sporadically
FX3 Remote control
Problem
Cause
Symbol "battery" lights
Flat batteries
Appliance does not response to
Transmission range exceeded
the remote control
PIN entered incorrectly several times
Display: " E2 "
Connection error
Display: " E9 "
facturer or to one of the municipal collection points that recycle used electronic devices. This
proper disposal serves to protect the environment and prevents possible harmful effects on
humans and the environment that could result from improper handling of the products at the
end of their service life. For more detailed information on disposal, please contact your nearest
collection point or recycling centre or your local council.
Business customers: If you wish to discard equipment, please contact your dealer or supplier for
further information.
For disposal outside Germany, please also observe the local regulations and laws.
13
CLAGE
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If symbol "wrench" is still
indicated, contact customer service
Clean shower head, jet regulator or sieves
Let clean fine filter by customer service
Decrease the warm water flow at the tap
Tap hot water only; set temperature, check outlet
temperature
Dry display by wiping it with a soft cloth
Solution
Insert two new type AAA
batteries in the remote control
Place the remote control closer to the appli-
ance, press key
Wait a few minutes then press and hold all four
buttons for 5 sec. and enter the correct PIN
If this happens repeatedly, replace the batteries,
contact customer service
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