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BODUM AUSTRALIA WARRANTY
We are pleased to say that the return rate on BODUM® product is very low; however, should
you need to process a returned BODUM® product under warranty, please follow the simple
procedure below. We have tried to make it as simple as possible for both yourself and the
end consumer.
BODUM AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. Consumers are entitled to a replacement or refund for a major failure and for com-
pensation for any other reasonably foreseeable loss or damage. Consumers are also enti-
tled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
The benefits to BODUM® customers given by the warranty set out below are in addition
to other rights and remedies under a law in relation to the BODUM® product to which the
warranty relates.
To process a faulty BODUM® product you will require a Return Authorisation (RA) number.
Returned items without a RA number are not able to be processed for credit or replace-
ment. Contact BODUM® on (02) 9692 0582 for a RA number.
Faulty product does not include items which have incurred wear and tear through gen-
eral home use, misuse or commercial use. Warranty does not include accidental glass
breakages.
Warranty period:
e-BODUM®: 2 year replacement warranty from the date of purchase for electrical appli-
ances where a defect appears and BODUM® is notified within 2 years from date of pur-
chase.
Proof of purchase: any claim from the end consumer must be validated with a copy of
proof of purchase; without providing a proof of purchase BODUM® Australia will not be
able to process the claim. Proof of purchase includes original purchase receipt/docket or
credit card statement showing the purchase amount.
Replacement or credit: once claim is validated, if possible please replace the faulty item
from stock on hand. If a customer requires a replacement for an item which you don't have
on hand, please have the item added to your next order.
Return or work order: to ensure that the return process is as easy as possible for both you
and the end consumer, we don't do work orders or product repairs.
Once you have received a RA number and sighted the product please safely dispose of
the faulty item. We don't require the faulty product to be sent back to us. However, if you
come across an unusual fault which you think we need to be aware of please send it back
to BODUM® Australia Head Office.
BODUM® (Australia) PTY LTD
Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
office.australia@bodum.com
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