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Simple troubleshooting
Simple troubleshooting
Problem
Too little or no milk froth or
the milk frother (6) does
not draw the milk in.
No hot water dispensed.
Coffee dispensing slows
to a trickle or stops
completely.
Coffee has no "crema".
Coffee is too "acidic".
Coffee is too "bitter".
Coffee or milk froth quality
varies considerably.
The coffee grounds are not
compact and are too wet.
Water dripped onto the
inner floor of the appliance
when the drip tray (8) was
removed.
The water filter does not
stay in position in the
water tank (17).
If you are unable to solve the problem, always call the hotline!
You will find the telephone numbers at the back of these instructions.
38
Cause
The milk frother (6) is
soiled.
Milk unsuitable for frothing. Use low-fat milk (1.5 % fat).
The milk frother (6) is not
correctly assembled.
Build-up of limescale in the
appliance.
The milk frother (6) is
soiled.
Coffee is ground too finely.
Preground coffee is too
fine.
Build-up of limescale in the
appliance.
Unsuitable type of coffee.
The beans are no longer
fresh.
The grinding setting is not
suitable for the beans.
The grinding setting is too
coarse or the pre-ground
coffee is too coarse.
Unsuitable type of coffee.
The grinding setting is
too fine or the pre-ground
coffee is too fine.
Unsuitable type of coffee.
Build-up of limescale in the
appliance.
The grinding setting is too
fine or too coarse, or not
enough ground coffee has
been used.
Drip tray (8) removed too
early.
The water filter is not
mounted correctly.
Solution
Clean the milk frother (6), see
"Maintenance and daily cleaning".
Wet the milk frother parts and
press together firmly.
Descale the appliance as
described in the instructions.
Clean the milk frother (6), see
"Maintenance and daily cleaning".
Adjust the grinding unit to a
coarser setting. Use coarser
preground coffee.
Descale the appliance as
described in the instructions.
Use a type of coffee with a higher
proportion of robusta beans.
Use fresh beans.
Adjust grinding setting to fine.
Adjust the grinding unit to a finer
setting or use finer preground
coffee.
Use a darker roast.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee.
Change type of coffee used.
Descale the appliance as
described in the instructions.
Adjust the grinding unit to a
coarser or finer setting, or use
2 level measuring spoons of
ground coffee.
Wait a few seconds after the
last drink was dispensed before
removing the drip tray (8).
Firmly press the water filter
straight down into the tank
connection.
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