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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
The appliance
does not cool at
all
The door does
not open easily.
Water runs over
the back of the
appliance
Water enters the
appliance
There is too much
condensation on
the back wall of
the appliance.
There is water on
the floor.
The appliance
freezes or cools
too much.
POSSIBLE CAUSE
- The temperature control knob is in the
Coldest position.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- Where is the device installed? Is it
located on a balcony, in a garage,
storage room or other place where the
ambient temperature is less than 16°C?
- You tried to open the door immediately
after closing.
- During the automatic defrosting
process, icing thaws against the back
wall.
- Products prevent water from entering
the water collection container.
- The water collection channel is blocked.
- The door has been opened too often.
- The door is not completely closed.
- The stored food was not packed.
- The defrost water collection channel
is not connected to the evaporator
container above the compressor.
- The temperature is set too cold or the
appliance is in the coldest position.
SOLUTIONS
- Switch the thermostat to another
position.
- Insert the plug properly.
- Open the door and check if lamp
is on. If the lamp is off, there
may be no voltage on the socket.
Have the socket repaired by an
electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than 16°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may
not operate correctly.
- Wait a few seconds between
closing and re-opening the door.
- Wipe up the water with a soft
cloth.
- Ensure products do not touch the
back wall.
- Clean the water collection
channel.
- Only open the door if necessary.
- Make sure the door is completely
closed.
- Pack food in suitable material
before putting it in the appliance.
- Secure the defrost water collection
channel to the evaporator
container.
- Temporarily set the temperature
control knob to a warmer position.
36
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