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Transducer Replacement
After prolonged use, the ability for the unit to produce mist may become reduced . If cleaning does
not improve the performance of the 昀氀ame e昀昀ect, replacement of the transducer may be required .
This unit comes with replacement transducers . Additional transducers may be purchased at the
websites.
! NOTE: To remove the transducer, release the retaining tab in the sump and remove transducer .
Servicing
Except for installation and cleaning described in this manual, an authorized service representative
should perform any other servicing .
Troubleshooting
Problem
Fireplace does not turn on
with the manual touch con-
trols
Fireplace does not respond to
commands given from the re-
mote control
Heater is on, but there is no
heat
Circuit breaker trips or fuse
blows when unit is turned on
The glass is fogging
Display Cause
N/A
Normal operation
No incoming power
Hidden touch controls
CD40
error
N/A
The batteries in the re-
mote control are dead
or installed incorrectly .
Blue
The
Flame
LED
app is open on a mo-
bile device .
-ON-
Normal operation —
There is a 30-second
delay
before
starts .
N/A
Improper circuit cur-
rent rating
N/A
Excess humidity
28
Solution
There is a breif delay after
pressing
Ensure the power switch is on .
Ensure unit is wired correctly .
Check main disconnect panel .
See service manual
Replace remote control bat-
teries Ensure batteries are in-
stalled with
+ facing up .
Connect
Close the Flame Connect app
on all mobile devices to enable
use of the remote control .
No action required .
heater
Install unit on a dedicated mini-
mum 15 amp circuit .
Use the Extractor Fan Boost as
needed to clear excess humidi-
ty within the unit . (See page 20)
If fogging persists, reduce the
昀氀ame intensity .
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