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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
POSSIBLE CAUSE
The appliance
- The control knob for the
does not cool
temperature is wrong.
at all.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
where the ambient temperature is
less than 10°C, such as a balcony,
garage or storage room.
- The power has failed.
- The holiday mode is switched on.
The
- The temperature is not set correctly.
temperature
- The door is not closed properly.
in the
appliance is
too low/high.
- The temperature of the food is too
high.
- Many products are stored at the
same time.
- The door has been opened too
often.
- The 'Super Cool' or 'Super Freeze'
function is enabled.
Strange
- There is spoiled food in the
smell in the
appliance.
appliance.
- The appliance is not clean.
- Food with a strong smell is present
in the appliance.
SOLUTIONS
- Set the thermostat to another position.
- Insert the plug properly.
- Open the door and check if lamp is on. If
the lamp is off, there may be no voltage on
the socket. Have the socket repaired by an
electrician.
- Check the fuse and replace if necessary.
- Install the appliance in a protected location
where the ambient temperature is higher
than 10°C. If the appliance is installed in
a room with too low a temperature, the
internal cooling system may not operate
correctly.
- Try to open the door of the appliance as
little as possible to keep the food safe
and fresh for hours. If you know about
the power failure beforehand: Set the
thermostat button in the high mode an
hour in advance, so that the food is frozen
completely. (Do not add any other food
to freeze during this period!) Set the
temperature mode back to the original
setting in good time when the power supply
is restored.
- Turn off the holiday mode, refer to section
4.2 for the instructions.
- Set a higher/lower temperature.
- Find the cause of the door not closing
properly, remove or move possible
obstacles.
- Allow the food to cool to room temperature
before preserving.
- Preserve fewer products at the same time.
- Only open the door if necessary.
- Turn off the 'Super Cool' and/or 'Super
Freeze', refer to section 4.2 for the
instructions.
- Throw away spoiled food.
- Clean the appliance.
- Pack food with a strong smell.
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