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4.
Frequently Asked Questions (FAQ) and troubleshooting
Are you having problems with the installation? Check out www.elro.eu/faq to get a quick
answer to your question. Here you will find the latest version of the manual, answers to
frequently asked questions (FAQ) and detailed installation videos, among other things.
If you still experience problems connecting the baby monitor. Then look at our
troubleshooting:
My camera is out of range.
•
Make sure the monitor's antenna is unfolded when using the system. This will result in an
increased range of the baby monitor.
•
Check the location of the monitor and the camera to make sure they are in range of each
other.
Metal, (thick) walls or other interfering signals will have a negative impact on the
•
transmission range.
The camera doesn't connect to the app
o
You must have a 2.4GHz Wi-Fi signal. A combined Wi-Fi band with both 2.4 and 5GHz will
also work in most cases.
Make sure the lens of the camera is clean when the QR code is scanned.
o
o
Make sure you have a high-quality Wi-Fi signal.
o
Make sure Location Services is turned on.
o
Make sure the camera and the smartphone are near the router.
o
Make sure that there is no large distance between the smartphone and the camera.
o
If all of the above doesn't work, we recommend creating a separate 2.4GHz guest network.
This is a bare connection and the installation often works on such a signal.
Is my baby monitor safe?
•
Yes, the baby monitor uses FHSS. This means that the frequency jumps every few seconds,
making it difficult for an external party to pick up this signal.
It is only possible to install the baby monitor in the app when you have the camera in your
•
hand. This makes it impossible for outsiders to pair the camera.
How do I reset the camera?
You can reset the camera by pressing and holding the 'Pair' button on the bottom of the
•
camera, until the camera indicates 'Reset successful'.
No sound is detected by the camera.
If VOX mode is not activated when detecting sound, you can try setting the sensitivity to
•
'High'. Sound will then be detected at a lower threshold.
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