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An error code (ERxx or Ex) is indicated?
The appliance has developed a technical defect. Please call Customer Service.
Does the hob make noises (clicking or cracking noises) or can a buzzing sound be heard when the hob is
switched on?
This is design-specific and has no influence on quality and operation.
Does the cooling fan still operate after it has been switched off ?
This is normal since the electronic unit is being cooled down.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the pot are not at risk. Consider the hints in case some
disturbing noises appear:
Put the cookware centrically on to the respective cooking zone.
Try to shift the cookware a little bit onto the cooking zone.
When using 2 cooking zones in bridge mode, put the cookware centrically on both cooking
Zones (i.e. the coverage of both cooking zones should be equal).
Ensure that there are no foreign bodies between the glass ceramic and the cookware's bottom (e. g. salt
grains).
Ensure that a lid on top of the cookware is not able to vibrate.
Try other cookware. Especially pots made of a compound material may cause noises.
Avoid that 2 or more pots are touching each other.
Use cookware with flat bottom to avoid movement of the cookware.
Customer Service:
- Germany: Call the number +49 072311677265 or send an e-mail to info@operahsg.de;
- Italy: Call the number +39 0499201352 or send an e-mail to info@kosmosrl.it;
- Czech Republic: Call the number +420 224 217 449 or send an e-mail to herian@sedlakinterier.cz;
- United Kingdom: Call the number +44 1206 849900 or send an e-mail to hello@euroline.co.uk;
- Spain: Call the number +34 900 293 783 or send an e-mail to comercial@dake.es;
- Netherlands, Belgium, Luxembourg: Call the number +31 038 385 1850 or send an e-mail to info@alluance.nl.
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