Inhoudsopgave
Advertenties
8 Een probleem oplossen .......................................................................................................................................................47
De printer bijwerken ........................................................................................................................................................47
HP Smart (Wi-Fi-modellen) .....................................................................................................................................47
Installeren vanaf de website van HP ondersteuning ..............................................................................................47
De embedded web server (EWS) (Wi-Fi-modellen).................................................................................................47
Foutcodes, lampjes en pictogrammen interpreteren .....................................................................................................48
Foutcodes ................................................................................................................................................................48
Aan-uitlampje ..........................................................................................................................................................50
Documentpictogram en papierfouten ....................................................................................................................50
Printkoppictogrammen en -fouten .........................................................................................................................51
Pictogram Uitlijning printkop ..................................................................................................................................52
Inktpictogrammen en -fouten.................................................................................................................................53
Wi-Fi-status, -lampje en -pictogrammen (Wi-Fi-modellen) ..................................................................................54
Papierstoringen en problemen met papieraanvoer........................................................................................................55
Mogelijke storingslocaties.......................................................................................................................................55
Vastgelopen papier verwijderen .............................................................................................................................56
De papieroppakrollen handmatig reinigen .............................................................................................................64
Problemen met de papieraanvoer oplossen...........................................................................................................65
Ontdek hoe u storingen en problemen met de papierinvoer kunt voorkomen......................................................66
Problemen met de printkop ............................................................................................................................................66
Controleren of de printkoppen juist zijn geïnstalleerd ...........................................................................................67
Contactpunten van de printkop reinigen.................................................................................................................69
Problemen met afdrukken...............................................................................................................................................73
Afdrukproblemen oplossen (Windows)...................................................................................................................73
Afdrukproblemen oplossen (macOS) (Wi-Fi-modellen)..........................................................................................75
Problemen met afdrukkwaliteit oplossen ..............................................................................................................75
Kopieer- en scanproblemen ............................................................................................................................................78
Netwerk- en verbindingsproblemen (Wi-Fi-modellen)...................................................................................................79
Netwerk- en verbindingsproblemen oplossen........................................................................................................79
Problemen met de Wi-Fi Direct-verbinding oplossen.............................................................................................79
De fabrieksinstellingen herstellen ..................................................................................................................................79
De fabrieksinstellingen van de printer herstellen vanaf het bedieningspaneel ....................................................80
Netwerkinstellingen voor de printer herstellen via het bedieningspaneel (Wi-Fi-modellen) ...............................80
Fabrieksinstellingen van de printer of netwerkinstellingen herstellen via EWS (Wi-Fi-modellen) .......................80
Problemen met Webservices (Wi-Fi-modellen) ..............................................................................................................81
Hardwareproblemen printer............................................................................................................................................81
Printeronderhoud ............................................................................................................................................................82
De glasplaat van de scanner reinigen .....................................................................................................................82
De sensor van de scannerklep reinigen ..................................................................................................................83
De buitenkant reinigen ............................................................................................................................................84
HP ondersteuning ............................................................................................................................................................85
Neem contact op met HP.........................................................................................................................................85
Printer registreren ...................................................................................................................................................85
Extra garantiemogelijkheden..................................................................................................................................86
v
Advertenties
Inhoudsopgave
Probleemoplossen
