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10. PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
Problems
Possible causes
Solutions
The espresso is not
The cups and the filter
Preheat the accessories: cups and filter holder (see
hot enough.
holder are cold.
paragraph 6).
The filter holder is
You forgot to unlock the
Press "OPEN" while turning the filter holder to the
blocked
filter.
left.
You have not tightened the
Tighten the filter holder by turning it to the right as
The grounds are not
filter holder properly.
far as it will go, up to the stop.
dry after water has
run through.
The flow rate depends on
the fineness of the coffee
used and can vary when
preparing the espresso
The coffee flows too
The ground coffee is too
Choose a slightly larger grained ground coffee.
slowly.
fine, too oily or floury.
The filter holder is dirty.
Clean your filter holder (see paragraph 8).
The water drip-through grid
When the appliance has cooled, clean the
is clogged.
percolation head with a damp cloth. (fig.21).
No water in the tank.
Fill the tank.
Tank poorly fitted.
Press firmly on the tank.
The filter is clogged. The
Clean the filter holder (see paragraph 8) and try a
ground coffee is too fine.
less fine grind.
The water does not
Your device is scaled up.
See paragraph 9.
run through.
The Claris cartridge has
See paragraph 5.
been replaced but not
primed.
The switch has not been
Turn off your appliance by positioning the switch
Water leaks from the
positioned on the «stop»
on the «stop» position. (fig.9).
filter holder after an
position.
espresso has been
Formation of scale because
Descale the appliance according to the manual
made.
of especially hard water.
(see paragraph 9).
The filter holder is clogged.
Clean the filter holder with hot water. Press
"EJECT" to eliminate the remnants of the grounds.
Coffee grounds in
the cup.
Shake to drain the water.
The grind is too fine.
Choose a slightly larger grind.
The valve at the bottom of
Wash the water tank and operate the valve at the
The water tank leaks
the tank is dirty or defective.
bottom of the tank with your finger.
when it is carried.
The valve is blocked by
Descale the appliance (paragraph 9).
scale.
Check the position of the tank. If the fault persists,
Water leaks under
Internal leak.
do not use the appliance, contact an approved
the appliance.
service centre.
Water can be present and/or
Water leaks under
flow when you remove the drip
the drip tray
tray.This is not a sign of a leak.
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Problems
Possible causes
Solutions
Crackles are heard
Normal phenomenon:
in the filter holder.
the filter holder security lock.
No water in the tank.
Stop the appliance, fill the water tank and turn the
The pump is
machine back on.
unusually noisy.
Tank poorly fitted.
Press down firmly on the tank.
The cups are not
The filter holder is clogged.
See paragraph 8.
filled equally.
The filter holder has not
Put the filter holder in place and lock it (by turning
been properly positioned.
it to the right as far as it will go, up to the stop).
The machine leaks
The edge of the filter holder
Remove excess coffee.
on the sides of the
is clogged by ground coffee.
filter holder.
Pod poorly positioned in the
Place all the paper inside the filter holder.
filter.
Your espresso tastes
After descaling, the rinsing
Rinse the device according to the manual (see
bad.
was not performed properly.
paragraph 9).
The pump was unprimed
Fill the water tank and reprime the pump (see
due to lack of water.
paragraph 5). Avoid completely emptying the tank.
The detachable water tank is
Click the tank into place by pressing firmly.
The appliance does
not properly clicked in place.
not work
The Claris cartridge has
See paragraph 5.
been replaced but not
primed.
The steam nozzle is blocked
Descale the steam nozzle (see paragraph 9) or
or scaled up.
unblock it with a needle.
The steam nozzle
The milk is not cold or not
Use fresh, cold milk. Try using a different brand
does not froth the
fresh enough.
of milk.
milk.
The shape of the container
Use a small pitcher.
is not appropriate.
11. END-OF-LIFE ELECTRONIC PRODUCT
Environmental protection first!
Your appliance contains a lot of recoverable or recyclable material.
When disposing of it, take it to a local civic waste collection point.
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