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18.2 Cleaning
1. Before and after use, we recommend cleaning all removable parts, such as the
removable container, mixer, lid, ice cream scoop and measuring cup, with a mild
dishwashing liquid and warm water, and to subsequently dry it thoroughly with a soft cloth.
2. Wipe the housing, as well as the recess for the container clean with a damp cloth, and
also dry it with a soft cloth.
3. Then assemble all the components and place them back in the appliance.
4. Place the device on a even and dry working surface.
19 Troubleshooting
This chapter provides you with important notices with regard to operating the device.
Observe the following notices to avoid dangers and damages:
19.1 Security advices
ATTENTION
► Repairs of electrical appliances must be carried out by qualified personnel who are
trained by the manufacturer.
► Repairs performed by untrained persons may result in considerable hazards for the user
and damage the machine.
19.2 Troubleshooting
Problem
The container can no
longer be removed
from the device after
the ice / cooling
function.
The mixer does not
move anymore
The display shows
"E1" or "E2"
► If above mentioned steps don't solve the problem, please contact your customer
service.
► Clean the device before you send it to customer service.
Possible cause
Possible moisture in the
recess has contributed
towards the freezing of
the container
The ice consistency is
very hard. The mixer
stops working due to the
overheating protection of
the motor.
Overheat protection of
the motor
Please note
Solution
Wait 1 to 2 minutes and then remove the
container.
Stop the ice cream programme. Mix the
mixture with a suitable spoon until it
moves more easily and then press the
Start button again.
Switch the device off and then on again.
Please contact customer service if the
problem has not been rectified.
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