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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
The appliance
does not cool at
all.
Abnormal noise
Strange smell in
the refrigerator
The door does
not open easily.
Water runs over
the back of the
appliance
Water enters the
appliance
There is
too much
condensation on
the back wall of
the appliance.
POSSIBLE CAUSE
- The thermostat is set to 'OFF'.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
where the ambient temperature is less
than 16°C, such as a balcony, garage
or storage room.
- The appliance is not stable/level.
- The appliance is in contact with the
wall or other objects.
- Maybe spoiled food?
- Do you need to clean the fridge?
- Have you packed food with a strong
smell?
- You tried to open the door immediately
after closing.
- During the automatic defrosting
process, icing thaws against the back
wall.
- Products prevent water from entering
the water collection container.
- The water collection channel is
blocked.
- The door has been opened too often.
- The door is not completely closed.
- The stored food was not packed.
SOLUTIONS
- Switch the thermostat to another
setting (e.g. 4).
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be
no voltage on the socket. Have the
socket repaired by an electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than 16°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may not
operate correctly.
- Readjust the appliance's adjusting
legs.
- Move the appliance slightly.
- Throw away spoiled food.
- Clean the refrigerator.
- Pack food with a strong smell.
- Wait a few seconds between closing
and re-opening the door.
- Wipe up the water with a soft cloth.
- Ensure products do not touch the
back wall.
- Clean the water collection channel.
- Only open the door if necessary.
- Make sure the door is completely
closed.
- Pack food in suitable material before
putting it in the appliance.
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