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10.
Service
Service
To resolve problems, follow the table error / cause / solution. In the case of maintenance work on the
system, the power supply must first be switched off!
If the problem cannot be solved, disconnect the power supply. Write the serial number of the water box
from the top of the unit and contact a qualified installer or contact miscea by email at
berlin@miscea.com.
The table below provides helpful hints and solutions for troubleshooting the Third Generation miscea
CLASSIC System as well as scenarios for possible hardware and software problems.
Before contacting miscea Technical Support
If you are having problems with your Third Generation miscea CLASSIC System try the appropriate
solutions below to isolate the exact problem before contacting miscea GmbH for further technical
support.
1.
Check the system is plugged into a working electrical outlet and switched on.
2.
Check the system is connected to the mains water supply and the water supply is turned on.
3.
Check the pouches containing the liquid hand products are installed and not empty.
4.
Check all cable and tubing connections for loose connections or incorrect connections. Please
refer to appropriate manual for correct installation procedures.
Solving General Problems
You may be able to easily resolve general problems described in this section. If a problem persists and
you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, please
contact your nearest miscea technical support.
WATER RELATED PROBLEMS
Symptoms Experienced
•
The water won't stop.
Possible Problem or Cause
The bucket fill mode was acciden-
tally activated.
There is an issue with the solenoid
valve.
33
Solution
When the bucket fill mode is acti-
vated, the system will automatically
stop dispensing water after 10
minutes. To manually stop bucket
fill mode, activate the soap or
disinfectant sector.
Disconnect the miscea system
from the power point. After 10 sec-
onds, reconnect the miscea system
to the power point. This should
reset the system and resolve any
minor system glitches.
If the problem persists, please
contact miscea GmbH for further
technical assistance.
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