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Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If a dish doesn't turn out as well as you had hoped, refer to the
section Tested for you in our cooking studio, where you will
find plenty of cooking tips and tricks.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Problem
Possible cause Remedy/information
The oven does
The circuit
not work.
breaker is
defective.
Power cut
The clock dis-
Power cut
play flashes.
The oven does
There is dust on
not heat up.
the contacts.
The gas burner
Power failure or
does not ignite.
damp ignition
plugs.
Error messages
When the display panel shows an error message with
the
0
button. The message will disappear. The set time
function will be deleted. If the error message does not
disappear, call the Technical Assistance Service.
The following error messages can be solved by the user.
Error message Possible cause Solution/advice
A button has
"‹‚‚
been pressed
for too long or
has got stuck.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
E no.
After-sales service
O
22
Look in the fuse box and
check that the circuit
breaker is in working order.
Check whether the kitchen
light or other kitchen appli-
ances are working.
Reset the clock.
Turn the control knobs back
and forth several times.
Light the gas burner with a
gas lighter or a match.
"
, press
Press all of the buttons one
by one. Check if any button
is stuck, covered or dirty.
FD no.
:
Risk of electric shock.!
Incorrect repairs can be dangerous. Repairs may only be
carried out by qualified personnel from the Technical
Assistance Service.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
:
Risk of electric shock!
Switch off the circuit breaker in the fuse box.
Place a tea towel in the oven when it is cold to prevent
1.
damage.
Unscrew the glass cover by turning it anti-clockwise.
2.
Replace the bulb with one of the same type.
3.
Screw the glass cover back in.
4.
Remove the tea towel and switch on the circuit breaker.
5.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8979
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
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